Information We Collect
We may collect the following types of information when you join, register, or interact with us:
Personal Information: Your name, email address, phone number, billing details, and any information you provide when registering or communicating with us.
Health Information: Voluntary details you share related to your health, fitness level, goals, or preferences for coaching and wellness services.
Usage Information: Data about how you interact with our website, membership platform, and digital resources (e.g., pages visited, downloads, and log-in activity).
We only collect what’s needed to provide our services effectively - no unnecessary snooping, ever.
How We Use Your Information
We use your information to:
Provide and personalize coaching and membership services
Communicate updates, session reminders, and member announcements
Process payments and manage your account
Improve our offerings and member experience
Send optional newsletters, promotions, and helpful content (you can unsubscribe anytime)
We’ll never sell your information to share it with random strangers or third parties not directly involved in helping us deliver our services.
How We Protect Your Information
We use secure systems, encrypted payment processors, and password-protected platforms to keep your information safe. Access to sensitive data is limited to authorized team members who need it to perform their job duties.
Still, no online system is 100% foolproof, so while we do our best to keep things locked down, we can’t guarantee total security.
Sharing Your Information
We may share your information only when:
Required by law or legal process
Necessary to protect our rights, safety, or property
Needed to process payments or deliver digital services through trusted partners (e.g., membership platforms, email providers, or payment processors)
These partners are required to keep your information confidential and secure.
Your Rights and Choices
You can:
Request access to or correction of your personal data
Withdraw consent or request deletion of your data (where applicable)
Opt out of marketing emails at any time
To make any of these requests, just email marlena@balanced-ish.co.
Cookies and Tracking
Our website may use cookies (the digital kind, not the baked kind) to improve your browsing experience, remember your preferences, and analyze site usage. You can adjust your browser settings to disable cookies if you prefer.
Data Retention
We retain personal information only as long as needed to provide services, meet legal obligations, ore resolve disputes. once it’s no longer needed, we securely delete or anonymize it.
Children’s Privacy
Our services are intended for adults (18+). We do not knowingly collect personal information from minors. If we learn that a minor has provided information, we’ll delete it promptly.
Updates to the Policy
We may update this Privacy Policy occasionally to reflect changes in our practices. The latest version will always be posted on our website with a new “Effective Date.”
Contact Us
If you have questions, concerns, or cookie jokes, contact us at: